We're Hiring: Pre-Sales Support - French & English SpeakerAt Netzon Group, we're growing fast and we're looking for motivated Pre-Sales Support professionals to join our International Team in Barcelona for our Netatmo Campaign.If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.About the RoleAs a Pre-Sales Support professional, you will support Netatmo customers with pre-sales inquiries, product information, pricing, shipping, refunds, and delivery-related questions. You will also investigate customer requests using internal tools and help ensure issues affecting the online store are properly escalated and reported.Key Responsibilities- Manage delivery-related disputes with various carriers.- Provide customers with information about parcel tracking, refund updates, shipping fees,



and pricing.- Use internal tools to investigate and resolve customer requests.- Escalate and report any issues affecting the online store to the relevant team.- Follow up on customer requests and provide accurate information.What We're Looking For- Fluency in French and English.- A passion for helping customers and a customer centric approach.- Good problem-solving skills and attention to detail.- Ability to investigate customer requests and find appropriate solutions.- Ability to work effectively as part of a team.What We Offer- Start Date: ASAP.- Contract: Temporary until December 31 (1 Month of probation with possible extension for 2027)- Full-Time: 39 hours per week.- Working Hours: Monday to Friday from 9:00 AM to 6:00 PM.- Salary: €22,173.48 gross per year.- Performance Bonus: €100 gross monthly based on KPIs.- Top Performer Bonus: €150 monthly based on KPIs.- Working Model: Hybrid (6 days per month in office).- Training: 1 weekNetzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping integral brands deliver outstanding customer experiences w

📌 Pre-Sales Support Agent- French (Barcelona)
🏢 Netzon Group
📍 Barcelona