Location: Madrid or Valencia
Work model: On-site
Contract: Temporary, with potential for permanent employment
Schedule: 38.5 hours per week
Languages: German & English

About the role

Join a customer service team supporting an established banking company, where you will help customers and non-customers with everyday banking enquiries, products, services, and telephone banking operations.

This is a customer-focused role with no sales focus mentioned: your main responsibility will be to provide clear, accurate and efficient assistance across phone, web and app channels.

What you'll do
- Handle incoming calls from banking customers and non-customers.
- Provide information about banking products, services and procedures.
- Resolve telephone banking enquiries and eligible banking operations according to established procedures.
- Assist users with navigation and enquiries related to the bank's website and mobile app.
- Understand the customer's request, identify the appropriate solution and resolve it efficiently.




- Follow banking procedures and service guidelines while maintaining a high standard of customer care.

Working hours

Choose from several schedule options depending on your availability:

Morning shift: 08:00–16:00, Monday–Sunday

Afternoon shift: 15:00–22:00, Monday–Sunday

Late shift: From 20:00

Night shift: From 22:00

Weekend work is organised with days off during the week.

Salary & benefits

Salary follows the Spanish Contact Center collective agreement, with an additional language allowance:

Weekly hours: 38.5 h/week

Gross annual base salary: €16,919.84

Language allowance: €129.27 gross/month

Additional payment: €1.92 gross/hour for Sundays worked.

Paid training

You will receive 25 days of paid training before starting the role.
- 09:00–15:00
- On-site in Madrid or Valencia
- Training is designed to prepare you for the banking service, procedures and customer interactions.

What we're looking for

You should be comfortable communicating with

📌 Teleoperator – Banking Customer Service with German (Madrid)
🏢 Boeva Tech
📍 Madrid