SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5‑star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all‑encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square‑meter ballroom with abundant natural light, breakout rooms catering to all size of meetings, a rejuvenating spa, and a state‑of‑the‑art fitness centre.Job DescriptionWe are looking for a Guest Services & Quality Intern to join the team at SLS Barcelona. Under the guidance of the Call Center Manager,



you will support ensuring a seamless and memorable experience for all guests while maintaining the property’s service standards.Responsibilities- Answer internal and external phone calls promptly and courteously.- Manage guest requests during their stay, providing accurate information about hotel facilities, services, and schedules.- Coordinate with other departments (Housekeeping, Engineering, F&B;, etc.) to ensure timely fulfillment of guest needs.- Record, track, and dispatch requests to the relevant departments.- Handle Room Service, wake‑up calls, voicemail, and restaurant/spa reservation requests.- Redirect calls or inquiries to the appropriate department when needed.- Perform quality checks to ensure guest requests are completed to standard.- Respond to guest complaints or concerns with empathy and professionalism.- Monitor service trends to identify gaps and opportunities for improvement.- Uphold service excellence standards and act as an ambassador for the brand by creating memorable guest experiences.- Proactively suggest solutions or enha

📌 Guest Services (Barcelona)
🏢 Ennismore
📍 Barcelona