Descripción generalWhy Join Us?- Opportunity to own and shape IT support for Spain.- Clear scope for the role to expand across Europe.- High visibility within the business and direct exposure to senior stakeholders.- Support from an established London-based IT team.- Excellent opportunity for ambitious individuals looking to accelerate their IT career.- A role where initiative, ownership and ambition are genuinely valued.ResponsabilidadesDesktop Support AnalystMadrid, Spain | 4 Days Per Week in Office | Occasional European TravelAre you a driven IT Support professional ready to take the next step in your career?We're looking for a bilingual Desktop Support Analyst to become the key IT support contact for our Madrid office. This is a fantastic opportunity for someone with strong 1st Line/Desktop Support experience who is ready to move into a broader and more autonomous role with significant growth potential.Initially, you'll be responsible for supporting our Spanish business operations,



providing exceptional IT support to users and ensuring a seamless technology experience across the office. However, this role is expected to evolve and expand into a wider European support position, offering exposure to international stakeholders and exciting career development opportunities.As a standalone IT resource in Madrid, you'll work closely with and report into the London-based IT Operations team while also leveraging a local support network. This role offers the chance to have genuine influence, build strong business relationships, and secure a seat at the table within a growing international organisation.What You'll Be Doing- Providing 1st and 2nd line desktop support to business users across Spain.- Managing incidents, requests and service-related activities through to resolution.- Supporting meeting room technology, audio-visual equipment and workplace technology.- Building, deploying and maintaining laptops, mobile devices and other IT equipment.- Managing user onboardin

📌 Desktop Support Analyst (Madrid)
🏢 Berkley
📍 Madrid