Duration: 7 months, between March-November
At Sani/Ikos Group, the Front Office department plays a pivotal role in guest experiences. Our Front Office Team orchestrates unforgettable holiday experiences with seamless check-ins, personalized recommendations, and world-class service.
Whether as a Front Office and Guest Relations Agent or an e-Concierge team member, guest interaction is at the heart of what we do.
Responsibilities:
Guest Welcome: Greet guests warmly on arrival and ensure they feel valued throughout their stay.
Guest Support: Handle guest inquiries, special requests, and complaints promptly and professionally.
VIP Service: Assist with VIP arrivals, room arrangements, and personalized touches.
Coordination: Communicate guest needs and preferences to relevant departments to ensure seamless service.
Feedback: Collect guest feedback and follow up to ensure satisfaction and resolve any issues.
Standards: Maintain lobby and guest areas in line with hotel presentation and service standards.
About you
You have proven experience in a relevant position,



preferably in a 5-star resort or hotel environment. You are fluent in English, as well as a second language (Russian, German, or French). You possess computer literacy and knowledge of hospitality software such as Opera or Fidelio. You hold a degree or diploma in Hospitality or Tourism. Finally, you demonstrate strong communicative, interpersonal, managerial, and problem-solving skills.
* Not sure if you meet all the role requirements? We still welcome your application and a chance to learn more about why you think you could be a valuable addition to the Sani / Ikos team
We're ready to invest in your potential and provide the launchpad for a rewarding, high-impact career. If you're ready to commit your energy, we'll give you the resources to develop quickly.
- Accelerated growth path: We focus on training and development from day one, providing unique programmes designed to fast-track your skills and open the door

📌 Guest Relations Agent (Estepona)
🏢 Sani/Ikos Group
📍 Estepona