Are you a French speaker passionate about gaming and technology and interested in starting a new professional experience in sunny Lisbon?

We are looking for French-Speaking Customer Support Agents to join an international gaming project in Lisbon, Portugal.

This is an onsite position with a fully paid relocation package and permanent accommodation provided, offering an excellent opportunity to combine your interest in gaming with an international customer support career.

The Role

As a Customer Support Agent, you will assist French-speaking players with account, product and technical-related questions across different communication channels.
- Providing customer support via phone, email and chat in French and English
- Assisting players with account management, login and payment-related enquiries
- Troubleshooting issues involving gaming consoles, software and connected devices
- Guiding customers through product setup, installation and synchronization
- Providing assistance before and after product purchases
- Helping customers resolve technical and product-related issues




- Accurately documenting customer interactions and following internal procedures
- Escalating more complex cases when necessary
- Delivering a friendly, professional and customer-focused experience

What We're Looking For
- Fluent French
- Good command of English, both written and spoken
- Strong interest in gaming, technology and consumer electronics
- Excellent communication and problem-solving skills
- Previous customer service or technical support experience is an advantage, but not mandatory
- Comfortable working with digital tools and learning new systems
- Ability to multitask and stay organized in a fast-paced environment
- Positive attitude and strong team spirit
- Willingness to learn and develop new technical skills
- Flexibility to work rotating schedules
- Willingness to relocate to Lisbon and work onsite

What We Offer
- Fully paid relocation package to Portugal
- Permanent accomm

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