Team: Product Management & AlliancesCountry:
Spain Remote Work Available: Yes
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your idóneo environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
At Veeva, our CRM Customer Success Managers (CSMs) are strategic consultants - not traditional account managers.



Combining life sciences industry experience with technical aptitude, you will collaborate with internal product, support, sales, services, and business consulting teams to help clients maximize their Veeva investments. In this role, CSMs influence change and drive progress for Veeva's most strategic customers using a data-driven and consultative approach.
What You'll DoEngage proactively with customers and maintain a clear understanding of their initiatives and goals, success criteria, milestones, and cultureAlign with key stakeholders across Commercial and Medical to establish a stronger CRM management programEducate customers about our CRM products, services, and operating modelEvaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gainsDemonstrate CRM capabilities including use-cases, best practices, challenges, and how to address known gapsAct as product team liaison to

📌 Customer Success Manager (Madrid)
🏢 Veeva Systems
📍 Madrid