Are you a Microsoft Contact Centre as Services (CcaaS) Platform Engineer in Madrid seeking a new interesting challenge?
If your answer is yes, it's your lucky day so keep reading, it can be just what you're looking for
We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:
Develop and enhance integrations between MS Dynamics 365 CRM, Azure services and broader cloud ecosystem services.
Develop Power Platform components including Power Apps, Power Automate and Power Platform Admin Centre.
Manage Azure Event Grid configurations related to the contact centre platform.
Develop and hand over MS Dynamics 365 CRM custom APIs supporting integration and automation.
Develop and enhance chatbot solutions using Microsoft Copilot Studio.
Develop and enhance voice channel configurations using Azure Communication Services and Event Grid.
MS Dynamics 365 CRM
Power Platform
Power Apps
Power Automate
Years' experience: 4+ years
Required skills:
CCaaS
D365 CRM
Power Platform
Nice to have:
Workplace: Hybrid — Madrid
Work Schedule:



09:00-18:00 (including 1 hour lunch break), on call
Permanent contract - We offer indefinite contracts from the first day.
Pay and benefits - Competitive salary and a versátil compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
Work from home - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace
Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.
Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
Bring your buddy - If you have referred a friend for an open position under the BYB Scheme an

📌 Microsoft Contact Centre as Services (Madrid)
🏢 Tata Consultancy Services
📍 Madrid