We are looking for a motivated and service-oriented IT Support Analyst to join our team. In this role, you will provide hands-on support to end users across hardware, software, applications, printing, mobile devices, and telephony, helping ensure a smooth and efficient workplace experience.

Key Responsibilities
- Provide support for PCs, laptops, phones, printers, smart devices, and digital scanners
- Troubleshoot and support internal and external applications, including Microsoft products
- Configure, build, and install hardware and software
- Maintain desktop patching and antivirus updates
- Set up meeting rooms, training rooms, and collaboration tools
- Manage help desk tickets and update systems with relevant documentation
- Support office moves, hardware refreshes, software rollouts, and desktop migrations
- Work with vendors and other IT teams to resolve issues
- Support users across EMEA when required

Qualifications
- Minimum 3 years of experience in technical support or end-user support roles.




- Strong knowledge of PC hardware and a genuine interest in technology and end-user support.
- Knowledge of Mac OS and Apple iOS is a plus.
- Microsoft Certified Desktop Support Technician certification is a plus.
- Native level in Spanish. Advanced level of English, with minimum C1 proficiency.
- Strong communication skills to interact effectively with users at different technical levels.
- Proactive, service-oriented, and solution-focused mindset.
- Ability to prioritise tasks and manage multiple requests simultaneously.
- Strong collaboration skills and ability to work effectively with IT and other departments.

What we offer:
- 32days of vacation a year
- 2 days working from home option + additional adaptable days
- Working from home allowance
- Entry time flexibility
- Private medical insurance
- Life and accident insurance
- Pension plan
- Stock purchase plan
- Employee assistance program
- Comprehensive Learning & Development offer
- Our core values—Integrity,

📌 IT Site Support Analyst (Madrid)
🏢 Chubb European Group
📍 Madrid