22 sep
|
Factorial
|
Sant Adrià de Besòs
22 sep
Factorial
Sant Adrià de Besòs
Factorial is seeking a Quality Assurance Manager to lead the CX Quality team and own the QA Assurance Programme end-to-end. You will drive calibration, automation, and data-driven improvements across Account Management, Customer Support, and onboarding, partnering with Product/AI teams to close gaps.
You will build a high-rigour, data-driven QA culture, scale coverage, and deliver measurable ROI through coaching and knowledge integration across the CX organization.
📌 CX Quality Assurance Leader (Sant Adrià de Besòs)
🏢 Factorial
📍 Sant Adrià de Besòs