This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist based in Spain.

This is a fully remote technical support role focused on helping customers successfully use a growing B2B SaaS platform.
You will provide hands-on assistance across software functionality, configuration, integrations, and technical troubleshooting.
Working primarily with French- and English-speaking customers, you will play an important role in delivering a clear, responsive, and high-quality support experience.
You will collaborate closely with Product Development and QA teams to investigate complex issues and communicate valuable customer feedback.
The role offers the opportunity to build deep product expertise while contributing to support processes, documentation, and continuous improvement.
You will work within an international, distributed team that values autonomy, learning, and customer focus.




This position is well suited to a technically curious support professional who enjoys solving problems and helping customers get measurable value from technology.

Accountabilities
- Provide timely, clear, and helpful customer support through phone, chat, and email in both French and English.
- Diagnose and troubleshoot technical issues related to SaaS functionality, configuration, integrations, and customer workflows.
- Investigate customer problems methodically, identify root causes where possible, and provide practical solutions or workarounds.
- Escalate complex or unresolved technical issues to Product Development, QA, or other relevant internal teams with clear documentation and context.
- Maintain accurate records of customer inquiries, technical issues, troubleshooting steps, and resolutions within the support system.
- Follow up on escalated issues and help ensure customers receive appropriate updates and resolutions.
- Build strong knowledge of the product portfolio, including new featu

📌 Technical Support Specialist (España)
🏢 Jobgether
📍 España