Key Responsibilities

1. Equipment Installation & Field Technical Support

- Responsible for the onsite installation, commissioning, acceptance, and technical support of the company's medical devices in Spain and other European countries.
- Independently complete software and hardware configuration, system testing, calibration, and functional verification following equipment installation.
- Diagnose and resolve software, hardware, communication, and equipment operation issues occurring at customer sites.
- Provide remote and onsite after-sales technical support as required to ensure reliable operation of customer equipment.

2. Software Development & Maintenance

- Participate in the design, development, maintenance, and continuous improvement of medical device software on Windows/Linux platforms.
- Develop and maintain application software using C++, Qt/QML, and related technologies.
- Perform software troubleshooting, debugging, testing, and improvements based on field and customer feedback.
- Conduct unit testing, static code analysis, local builds, log analysis, and software troubleshooting.

3. Software & Hardware System Integration

- Lead or support system integration and debugging between medical device software and hardware.
- Understand and troubleshoot issues related to PLCs, motion control cards, CAN Bus, sensors, motors, and other equipment control modules.
- Identify whether field issues originate from software, hardware, electrical, communication, or mechanical systems, and coordinate with relevant teams to achieve timely resolution.
- Support the R&D; team with equipment upgrades, software version updates, and onsite validation.

4. Technical Communication & Issue Resolution

- Serve as the technical interface between European customers/field teams and the China R&D; team, accurately collecting, analyzing, and communicating field technical issues.




- Translate customer-site issues into clear technical requirements, problem descriptions, and improvement recommendations.
- Collaborate with software, hardware, R&D;, and product teams in China to follow technical issues through to closure.
- Conduct root cause analysis of recurring or systemic issues and recommend product or process improvements.

5. Technical Documentation & Compliance

- Perform technical activities in accordance with the company's software development, quality management, and medical device-related procedures.
- Prepare and maintain installation records, maintenance records, failure analysis reports, test reports, technical documentation, and customer service records.
- Support product upgrades, CAPA activities, complaint investigations, and other quality-system-related technical activities.

6. Customer Training & European Regional Support

- Provide equipment operation, basic maintenance, and troubleshooting training to customers, distributors, and internal teams as required.
- Support customer field service activities in Spain and other European countries.
- Travel throughout Europe based on business needs.

Qualifications & Requirements

- Bachelor's degree or above in Computer Science, Software Engineering, Electronic Engineering, Automation, Mechatronics, Biomedical Engineering, or a related discipline.
- At least 5 years of experience in software, medical devices, automation equipment, or a related technical field. Medical device industry experience is preferred.
- Proficiency in C++ and Qt/QML,



with practical experience in software development, debugging, and maintenance.
- Familiarity with Windows/Linux environments, with the ability to independently perform software installation, configuration, log analysis, and troubleshooting.
- Strong combined software and hardware technical capabilities, with an understanding of equipment hardware architecture, electrical systems, sensors, motion control, and equipment communications.
- Familiarity with one or more industrial communication and control technologies, including:
- PLC
- CAN Bus
- Serial Communication
- TCP/IP
- USB and other equipment communication interfaces
- Knowledge of medical device automation, machine vision, and OpenCV is preferred.
- Experience in equipment installation, commissioning, maintenance, or Field Service, with the ability to independently resolve technical issues at customer sites.
- Strong analytical and troubleshooting skills, with the ability to quickly identify whether an issue relates to software, hardware, communications, electrical systems, or other system modules.
- Language Requirements:
- Chinese: Fluent; able to communicate professionally and technically with the China R&D; and management teams.
- English: Fluent; able to use English as the primary written and spoken working language across the European region.
- Spanish: Preferred; the ability to communicate with Spanish customers in technical discussions and training is an advantage.
- Strong customer communication, teamwork, and service-oriented skills, with the ability to work independently and take ownership of field issue resolution.
- Willingness and ability to travel throughout Spain and Europe for customer-site equipment installation, maintenance, upgrades, and training. xsgfvud

Software & Hardware Field Service Engineer • Boiro, Spain

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📌 Software & Hardware Field Service Engineer (España)
🏢 Genea Biomedx
📍 España