As Product Onboarding Team Lead for the Italian market, you guide onboarding excellence within our Customer Experience function. You will recruit, coach, and scale a 6–7 person onboarding team to hit tenure and retention targets. You’ll implement strategies to shorten onboarding duration while boosting customer satisfaction and retention. The role combines leadership with hands-on optimization in a fast-paced, growth-focused company that values inclusion and talent development.
Compensaciones / Incentivos
- Alan as private health insurance
- Wellhub gym and wellness benefits
- Cobee for expenses
- Language classes
- Breakfast in the office and organic fruit
- Nora discounts
Responsabilidades
- Develop and execute a recruitment strategy for Onboarding Specialists
- Lead a 6–7 person onboarding team to achieve targets
- Monitor performance metrics and address gaps
- Implement strategies to increase retention and reduce onboarding duration
- Provide continuous feedback and motivate the team
- Foster a high-energy, engaging work environment
- Ensure consistency in meeting duration and retention goals
Requisitos principales
- B2B SaaS experience
- Team Lead experience in a Customer Experience context with a track record in retention and onboarding
- Fluent in English and Italian
- Strong analytical and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced setting
- Passion for technology and customer service
- Knowledge of the HR industry is valuable
- Strong communication and adaptability skills
- Experience with project management methodologies is a plus