Aircraft Maintenance Engineer (Cat A, B1.1 or B2)

Overview
JOB SUMMARY
Perform maintenance, preventive maintenance, and alterations to In- flight Entertainment Systems on aircraft subjected to EASA Regulations to include: troubleshooting and testing of electronic assemblies and units, the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft and the modification/alteration of installed equipment.
Responsibilities
MAJOR RESPONSIBILITIES
- Aircraft/IFE Maintenance and Support
o Perform built-in test (BIT) and manual test of IFEC systems.
o Troubleshoot electronic units, cabling or seat consoles in which failures occur down to the line replaceable modules, using knowledge of electronic theory.
o Identify necessary repairs to restore functional acceptance, which may require the removal and replacement of defective line replaceable modules and/or cabling.
o Operate a vehicle on airport property and around aircraft.
o Operate airline communications equipment.
o Communicate and interface with customer.
- Administrative/Documentation
o Document the testing and repairs using computer and bar-coding equipment.
o Receive and prepare parts.
o Assist in tracking the spares inventory.
o Perform other reasonable related duties as assigned by immediate supervisor or upper management.
Qualifications
EDUCATION/EXPERIENCE REQUIREMENTS
- High school diploma or equivalent.
- 1-3 years related industry experience preferred.
- EASA Part-66 License (Cat A, B1.1 or B2)
- Ability to pass extensive security and background checks.
REQ-

At Alstom, we build what millions depend on daily - rail transportation systems that can’t afford to fail. We’re more than 85,000 people worldwide creating the industry’s most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems.

More than a job: a mission

We’re looking for a Maintenance Engineering to ensure the reliability, performance and continuous improvement of railway signalling systems. This is a high-impact role where maintenance excellence directly contributes to safe and efficient rail operations.

You’ll work alongside people who show up with ownership, passion, and dedication - because they know what’s at stake: the journey home.

Your role, your impact

Execute corrective and preventive maintenance activities on signalling systems

Analyse incidents and coordinate repair notifications and corrective actions

Deploy and implement technical improvements to enhance system performance and reliability

Interface directly with customers regarding maintenance and warranty activities

Prepare monthly maintenance reports, including corrective and preventive actions completed

Collaborate with cross-functional teams including ILS, Safety, Quality, RAM, Engineering, Logistics and Sourcing

You’ll work with sharp, committed teams across engineering, maintenance, testing and commissioning - solving complex challenges that shape the future of mobility.

What you bring

Degree in Industrial Engineering or a related technical discipline

Knowledge of railway signalling systems

At least 3 years of experience in railway projects, particularly with IXL systems

Willingness to travel as required

Valid B driving licence

How success is measured

Effective execution of preventive and corrective maintenance activities

Quality and timeliness of incident resolution and reporting

Successful implementation of maintenance improvements

Customer satisfaction and effective stakeholder management

Strong collaboration with multidisciplinary teams supporting warranty and maintenance operations

Alstom, a great place to grow

Enjoy stability,



challenges and a long-term career free from boring daily routines

Collaborate with transverse teams and helpful colleagues

Contribute to innovative projects

Utilise our cooperative working environment

Steer your career in whatever direction you choose across functions and countries

Benefit from our investment in your development, through award-winning learning

Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage

Here, progress isn’t always easy - the scale is massive, the tasks are complex - but the impact is real. Because when the system runs, the train moves, and the city connects - that feeling stays with you. And the legacy lasts.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Networking Remote Field Service Engineer (L1) is an entry level engineering role, responsible for operating in region and provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.
Key responsibilities:
Maintains the support process and ensures that requests for support are handled according to the procedures.
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
Identifies and resolves problems following agreed procedures.
Carries out agreed maintenance tasks.
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
Prioritizes and diagnoses incidents according to agreed procedures.
Investigates causes of incidents and seeks resolution.
Escalates unresolved incidents and follows up until incident is resolved.
Provides service recovery, following resolution of incidents.
Documents and closes resolved incidents according to agreed procedures.
Maintains secure, accurate, complete, and current configuration on configuration items (CIs).
Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
Ensures efficient and comprehensive resolution of incidents,



including ensuring that repairs are carried out by coordinating product requests, working with other team members.
Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.
Identifies problems and errors prior to or when they occur.
Logs all such incidents in a timely manner with the required level of detail with all the necessary.
Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.
**Knowledge, Skills and Attributes:**
Ability to communicate and work across different cultures and social groups.
Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, Juniper, Aruba, RiverBed etc.
Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.
**Academic qualifications and certifications:**
Bachelor's degree or equivalent in Information Technology or Computing or related field.
Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
**Required experience:**
Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
Entry level experience in technical support to clients.
Entry level experience in diagnosis and troubleshooting.
Entry level experience providing remote support in Networking technologies.
Entry level experience in relevant technology.
**Workplace type** **:**
Remote Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D; to help organizations and society move confidently and sustainably into the digital future. As a Integral Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join us and accelerate your career with us.

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