BEGIN Advice, Information and Referral Officer (Full time, Permanent) - Nottingham
Your future is here
A place to inspire
BEGIN (Basic Educational Guidance in Nottinghamshire) is a well-established partnership service providing advice and placement for ESOL (English for Speakers of Other Languages), and Functional Skills Maths and/or English courses. Nottingham College funds most of its work and the small team is a vital part of the Colleges adult employability work.
BEGIN helps 3,500 to 4,000 people a year to find the right learning opportunities from beginner levels to GCSE-equivalent levels. The service is integral to Nottingham Colleges Adult, Community and 16-18-year ESOL provision. It also works with a wide range of external organisations to take enquiries, track peoples changing needs, and place them in a range of provision across Nottingham from informal Conversation Groups to formal ESOL or Functional Skills Maths and English courses with exams.



A key function of our centralised one-stop-shop' model is to cut duplicate ESOL enquiries whilst finding the best available learning opportunities for people to get started.
Who we need
We are seeking a full-time permanent Advice, Information & Referral Officers to support this rewarding work. Key duties include telephone work to screen and log peoples needs, including language levels, UK residency, employment, income and benefit status. Detailed data inputting of enquiries, regularly updating peoples information and booking learner appointments are also significant parts of the work. Candidates must be able to undertake hybrid working patterns, ie, 2 days at home and 3 days onsite at the Adams Building.
What youll bring
Adecuado candidates will get real job satisfaction from supporting disadvantaged people, often people with low levels of English speaking and listening. They will enjoy working under the pressure this sometimes brings and days that fly by. Nevertheless they will take time to listen to service users wit

📌 BEGIN Advice, Information and Referral Officer (Toto)
🏢 Nottingham College
📍 Toto