Experteer Overview

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In this role you support client payroll/HR needs, resolving queries end-to-end and becoming a trusted product expert. You will align solutions with client goals, collaborating with the Service Delivery team to meet KPIs and deliver timely services. You’ll handle requests independently, escalate when needed, and look for opportunities to upsell and cross-sell within accounts.

You’ll also support onboarding/offboarding with GDPR compliance and maintain strong product proficiency. This hybrid London role offers hands-on impact in a fast-paced, client-centered environment.

Compensaciones / Ventajas

- Address client payroll/HR queries end-to-end and resolve issues
- Develop deep Papaya product expertise and articulate value to clients
- Meet or exceed individual and team KPIs and coordinate with Service Delivery
- Handle client requests independently with appropriate escalation




- Identify upsell/cross-sell opportunities within client accounts
- Support onboarding/offboarding with GDPR compliance and document handling
- Contribute to process improvements and uphold internal SLAs
- Maintain strong knowledge of Papaya product features and limitations
- Utilize Salesforce and Case Management tools effectively

Responsabilidades

- 3+ years of experience in customer service or customer success
- Experience in Workforce Management is a plus
- Exceptional communication xugodme and presentation skills
- Strong teamwork and adaptability in a fast-paced, international environment
- Customer-first attitude in client interactions
- Effective task prioritization and time management under pressure
- Experience with Salesforce preferred
- Fluency in English; additional languages advantageous
- Availability to work Monday-Friday
- Hybrid role requiring London office presence at least 3 days per week

Requisitos principales

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📌 Growth Account Manager (Barcelona)
🏢 Papaya Global
📍 Barcelona