Customer Service Representative
About the Role
We are currently advertising a permanent position in our Equity Release team as well as permanent & a 12/6 months FTC in our Savings & Retirement team.
As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families and finances.
Joining us means becoming part of a team that puts our members, customers and advisers at the heart of everything we do.

Were committed to creating an inclusive culture where colleagues can thrive. We are proud to have built a workplace where our colleagues feel welcomed, respected, supported and valued reflected in our recognition as one of the Financial Times UKs Best Employers in 2025 and 2026.

We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=.

At LV= Life and Pensions,



were fully committed to ensuring that our customers trust us to protect their families, finances, and futures thats why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.
Youll work 37.5 hours per week (Monday to Friday between 9am-5pm). No weekend work. Overtime is available where there is a business requirement.
We offer a hybrid working model; however, your presence will be required in our Hitchin office.(Full time office working until after an initial training period of 6 months).
Our Hitchin office will relocate to Stevenage on or around February 2027.
Salary is . Your salary will also have the potential to increase as you progress through our career development framework when milestones are reached.
About You
Were looking for people of all walks of life to join our team,

📌 Customer Service Representative (El Chive)
🏢 Lv=
📍 El Chive