At Joppy, we are looking for an

AI Solutions Engineer

with a combination of

strong technical skills, a customer-oriented mindset, and a highly hands-on approach : someone who can understand real operational challenges, translate them into AI-powered technical solutions, and take ownership of their implementation through to measurable results.

You will join an

AI-native company

developing an AI-powered human capital management platform designed to transform and automate HR processes such as

recruitment, onboarding, and employee operations .

The company works with

large organizations across sectors such as hospitality, retail, healthcare, and staffing , helping them optimize HR operations, automate workflows, and improve outcomes at scale.

The Role

Act as the technical bridge between company and our customers, ensuring AI systems deliver tangible outcomes from day one

Work directly with customer teams to understand workflows and define what success looks like in production

Configure and extend AI systems to drive faster time-to-value in real enterprise environments

Operate as an engineer in the field: builder, problem-solver, and trusted technical advisor accountable for results

Contribute to Product Engineering by turning field insights into scalable improvements that benefit all customers

What You'll Do

Deploy, configure, and customize AI systems to unblock customer operations and accelerate outcomes





Translate operational goals into technical workflows that improve speed, quality, or scalability

Own the technical deployment lifecycle with a focus on reducing time from sale to value

Partner with Deployment Strategists to deliver measurable customer impact, not just go-lives

Turn effective customer solutions into reusable modules and playbooks to speed up future deployments

What Success Looks Like

Customers reach value quickly after deployment, with clear improvements in efficiency or speed

Core customer workflows are re-engineered with AI and show measurable ROI

Orbio systems run reliably at scale and are trusted in day-to-day operations

Technical solutions are repeatable and accelerate onboarding of new customers

Product improves continuously based on structured feedback from real deployments

Idóneo Profile

Strong engineering fundamentals with the ability to ship production-grade systems fast

Experience working directly with customers (field engineering, consulting, or solutions roles)

Comfort moving between high-level problem definition and hands-on debugging

Experience with modern stacks (APIs, cloud, frontend/backend development) and AI systems in production (nice to have)

Fluent in English and Spanish. Additional languages welcome.

Extreme ownership and comfort operating in ambiguity

About Joppy #J-18808-Ljbffr

📌 AI Solutions Engineer (Forward Deployed Engineer / FDE) (Madrid)
🏢 Joppy
📍 Madrid