CX Quality Assurance Leader - Automation & AI (Madrid)

CX Quality Assurance Leader - Automation & AI (Madrid)

22 sep
|
Factorial
|
Madrid

22 sep

Factorial

Madrid

Factorial is seeking a Quality Assurance Manager to lead the CX Quality team and own the QA Assurance Programme end-to-end. You will drive calibration, automation, and data-driven improvements across Account Management, Customer Support, and onboarding, partnering with Product/AI teams to close gaps. You will build a high-rigour, data-driven QA culture, scale coverage, and deliver measurable ROI through coaching and knowledge integration across the CX organization.

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📌 CX Quality Assurance Leader - Automation & AI (Madrid)
🏢 Factorial
📍 Madrid

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