Job Description
We are looking for a Junior Field Service Engineer to join our team in Madrid, Spain!
As a Junior Field Service Engineer, you will be responsible for the installation, service, and repair of company products at customer premises.
You will maintain strong working relationships with customers, sales teams, distributors, and other stakeholders within your assigned area.
You will manage the assigned spare parts VAN stock, ensuring proper availability and control.
All technical interventions must be carried out in full compliance with the environmental guidelines established by Vertiv Spain, as well as any specific requirements applicable at customer facilities.
Key Duties & Responsibilities
Respond, in a professional manner, to all assigned service calls while on duty
Read, understand, and comply with all procedures outlined in the Field Procedure Manual
Perform all work in a safe manner, and in accordance with established company safety policy and local regulations
Keep dispatching center informed of your schedule and the status of all open jobs
Ensure spare parts are properly accounted for using established parts procedures
Submit periodically paperwork in a timely, accurate and complete manner and, in case of Wireless Field Service, debrief the performed job at the Customer's premises
Maintain the accuracy of the customer and installed base database by reporting errors
Report and promote sales or service leads to the proper department.
Actively seek for tech.
leads and service business opportunities.
Being a reference point for key customers in case of emergency and troubleshooting
Work closely with department supervisor to assist with day to day operational duties
Ensure availability to work during week-end and night in compliance with local labor laws
Follow and respect, in all its technical interventions, the environmental guidelines established by Vertiv Spain,



and those that are specific to the client's facilities where the intervention is carried out
To attend to the environmental trainings that are locally required.
To know and to comply with the waste producer's requirements established by the current legislation, concerning the handling, transfer and storage of the wastes until their delivery to an authorized waste management company.
To know and to comply with the procedures, instructions and action plans established by Vertiv Spain
Key Dimensions
Handling about 40 orders per month
Job Requirements
School Background
Air Conditioning or Electrical engineering high school diploma
Language skills
Native in the local language; Good English
Technical / Functional skills
Previous experience in technical service area working in a service or test environment of Air conditioning equipment
Computer Literate
Well organized and able to work under pressure
Very Adaptable Work-Hours
Working condition
A significant amount of after hours and weekend work, frequently scheduled with little notice
Travel
Travel
The above duties and responsibilities are intended to describe the general nature and requirements of the position, and are not intended to be an exhaustive list.
In order to achieve business objectives, other duties may be included at the discretion of the department manager.
About Us
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES
Safety.
Integrity.
Respect.




Teamwork.
Inclusion.
OUR STRATEGIC PRIORITIES
High-Performance Culture
Customer Focus
Operational Excellence
Innovation
Financial Strength
VERTIV BEHAVIORS
Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs.
Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network.
Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries.
Visit Vertiv.com to learn more.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
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📌 Junior Customer Engineer Thermal (Madrid)
🏢 Vertiv
📍 Madrid