Описание:eDreams ODIGEO operates a global travel subscription platform powered by a proprietary AI platform. Its Prime programme provides members with a multi-product travel offering including flights, hotels, rail, dynamic packages, and car rental across multiple markets.Задачи:- Design intuitive solutions for complex end-to-end processes, including automated flight changes and subscription retention- Improve internal agent tools and customer self-service experiences using user insights- Use qualitative and quantitative research, market trends, and best practices to inform design decisions- Participate in user research activities and usability studies- Connect design strategies with business goals, KPIs, metrics, and measurable outcomes- Use Service Blueprinting to design interconnected service levels, internal processes, and tools- Lead Voice AI and chatbot flows for phone and chat interactions- Translate business rules and technical constraints into visual flows and diagrams- Design corner cases and error-handling experiences- Provide functional specifications to front-end engineers- Contribute to the Design System to support scalability and code consistency- Align with operations and product leads on operational KPIs, SLAs, and performance metrics- Manage stakeholder expectations throughout the project lifecycle- Communicate design value and influence stakeholders through user experience and KPI impact.Требования:- 5+ Years of experience in Product Design, including substantial experience with B2B, SaaS, Enterprise Tools,



or complex Fintech/Logistics products- Proven experience mapping complex end-to-end user and agent journeys across digital and operational touchpoints- Ability to understand how changes in one part of a flow affect the broader ecosystem- Practical and conceptual understanding of Voice and Chatbot interaction patterns, multimodal models, and prompt design- High proficiency in visualizing complex logic with tools such as FigJam, Miro, or Lucidchart- Proactive interest in AI tools and Generative AI opportunities- Ability to use qualitative and quantitative data to justify design decisions that improve efficiency and resolution rates- Experience working with existing component libraries and design systems and providing clear developer specifications- Nice to have: Experience in Conversational UX or Voice User Interface (VUI) design, travel tech or complex booking/disruption management systems, familiarity with integrating AI models and LLMs into product UI/UX.Условия:- Competitive salary and benefits package with adaptable benefits- Performance-based bonuses- Prime Plus membership- Birthday day off- Discounts and partnerships- Relocation support- Choice of equipment with the option to keep it free after 3 years- Free Coursera access, soft skills workshops, tech training, leadership development, and an onboarding programme- Personalised career paths, the eVOLVE Program, internal mobility, and promotion opportunities- After-work events, padel tournaments, parties, and communities based on personal interests- Free fruit, coffee, and tea at the offices- Agile Mindset environment- No dress code#J-18808-Ljbffr

📌 Product Designer For Travel Subscriptions (Barcelona)
🏢 Enfint
📍 Barcelona