Company Description

Envíe su solicitud a continuación después de leer todos los detalles y la información de apoyo sobre esta oportunidad de trabajo.

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre.

Say farewell to the ordinary, and hello to the extraordinary!

Company Description

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre.

Say farewell to the ordinary, and hello to the extraordinary!





What you’ll do

We are looking for a Night Supervisor to join the team at SLS Barcelona. Under the guidance of the Night Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.

- - Undertake a review of end-of-day takings against logged reports.

- Conduct nightly audits, reporting, and balancing for all departments and hotel functions and meticulously reconciling accounts to ensure accuracy.

- Ensure credit card system reconciles to daily transaction lists.

- Monitor, observe and assist in evaluating team member performance.

- Manage overnight reservations and check-ins, providing efficient and friendly service.

- Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.

- Greet and assist guests in a warm, courteous, and professional manner.

- Handle cash and credit transactions, ensuring the accuracy of guest billing.

- Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.

- Ensure all telephone calls are answered as quickly and efficiently as possible.

- Report any issues to the correct department and check to ensure the work has been completed.

- Ensure that the reception and public areas are clean, tidy and presentable at all times.





Qualifications

What we are looking for...

- - Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.

- Someone who understands, celebrates and embraces the SLS brand values.

- Ability to multitask and work in a fast-paced environment.

- Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.

- Excellent verbal and written communication skills. Fluent in Spanish and English.

- You make people feel good - your team, guests, and colleagues alike. You make a positive impact.

- You learn quickly and adapt to SLS’s unique culture.

- You are humble and open to ideas. We leave our ego at the door and help get things done.

- You’re up for doing things differently and trying (almost) everything once.

- You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

What's in it for you...

- - The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a general brand.

- The chance to challenge the norm and work in an environment that is both creative and rewarding.

- Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.

- Plenty of opportunity for development.

- Excellent discounts across the entire Ennismore family of brands. xugodme

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

📌 Night Supervisor (Barcelona)
🏢 SLS Barcelona
📍 Barcelona