Introducing Thinkproject PlatformPioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies.What do we do?Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies.By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.What your day will look likeMissionThe Services Salesforce Administrator (f/m/d) is responsible for the administration, configuration,and continuous enhancement of Salesforce Service Cloud within the Services Department.The role ensures scalable, efficient, and high-quality service processes by translating business requirements into stable and well-structured Salesforce solutions.The position acts as a key interface between Services, Sales, IT, and other business units, ensuring alignment between service processes, system capabilities,



and governance standards.Main ResponsibilitiesSalesforce Ownership – Acts as system administrator and functional developer for Salesforce Service Cloud.Platform Configuration – Drives ongoing configuration, customisation, and enhancement of Service Cloud capabilities.Service Cloud Optimisation – Configures and optimises core components including Case Management, Omni-Channel routing, Service Cloud Voice, Customer and Partner Portals, and AI-supported features.Solution Delivery – Designs, configures, tests, and documents Salesforce solutions such as Flows, automations, permissions, and data model changes.Services Enablement – Serves as the primary Salesforce contact for Services teams, providing expert support and guidance.Cross-System Coordination – Collaborates with IT and other departments on integrations,interfaces, and system dependencies.Process Excellence – Supports the definition, standardisation, and optimisation of service processes within Salesforce.Governance & Compliance – Ensures adherence to defined processes, governance frameworks,



and system standards.Scalability & Automation – Actively improves service scalability through automation and system optimisation.Cross-Functional Collaboration – Partners with internal teams on process and system improvement initiatives.Strategic Alignment – Works closely with the responsible Director on roadmap planning, system changes, and strategic enhancements.What you need to fulfill the roleTechnical ExperienceExperience in Salesforce Service Cloud administration. Salesforce certifications are an advantage:Salesforce Administrator or Advanced AdministratorSalesforce Service Cloud ConsultantSalesforce Platform Developer ISalesforce Agentforce SpecialistExperience Cloud ConsultantHands-on experience with Salesforce configuration and automation (Flows, reports, dashboards, permissions)Understanding of service processes in a support or services environmentExperience with Experience Cloud, Omni-Channel, Service Cloud Voice, or AI features is an advantageFunctional ExpertiseStrong analytical and process-oriented mindsetStructured and solution-oriented working styleAbility to translate business requirements into scalable system solutionsWhat we offerHybrid workingWork from abroadFlexible working hoursThinkproject AcademyFree English lessonsUnlimited learningHeadspace community accessWomen's NetworkCorporate volunteeringSocial eventsWe are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.Working at thinkproject.Com - think career. think ahead.#J-18808-Ljbffr

📌 Salesforce Administrator (F/M/D) (Madrid)
🏢 Thinkproject
📍 Madrid