Player Experience & Retention Role Location: USA | Spain | Malta | RemoteWe are building a next-generation US Social Casino and are looking for a dynamic VIP Manager to deliver an unparalleled experience for our most valued players.You will work closely with our top-tier customers, ensuring their satisfaction and loyalty by providing personalised assistance, tailored promotions and exclusive rewards. The role involves managing a portfolio of high-value players, proactively engaging with them across multiple channels, and collaborating with the Commercial team to create targeted campaigns that keep our VIPs engaged.We are looking for someone who is passionate about delivering exceptional customer service and skilled at building strong, lasting relationships with high-value players. You'll bring a proactive, data-driven approach to spotting opportunities and stay ahead of industry trends to keep our VIP offering best in class.Key Responsibilities VIP Relationship ManagementManage a portfolio of high-value players, understanding their preferences and needs, and developing them from customers into brand advocatesProactively engage with VIP players through multiple communication channels, including phone, email and MessengerBuild long-lasting relationships with players by providing personalized support and resolving any concerns or issuesPlayer Engagement & CollaborationMonitor player activity and identify opportunities to enhance their gaming experienceCollaborate with the Commercial team to create targeted campaigns for VIP playersPerformance Analysis & OptimizationCollect and analyze customer segment data,



suggesting changes to optimize the VIP experienceIndustry KnowledgeStay up to date with industry trends and competitor activity to ensure we offer the best VIP experience in the marketRequirements Fluent in English, with excellent verbal and written communication skills; knowledge of other languages is a strong assetPrevious experience in a similar role within the online casino industry is highly desirableStrong customer service skills with a passion for delivering exceptional experiencesAbility to build rapport quickly and establish trust with high-value playersTeam player with a positive attitude and proactive approach to workExcellent organizational skills with the ability to prioritize tasks effectivelyBenefits Exciting opportunity to play a pivotal part in the growth and development of a rapidly growing industryCompetitive salary with health benefits and health insuranceAttractive bonus packagesContinuous training and development to enhance your knowledgeCareer development and growthFlexible workSocial eventsDiversity of roles, projects, and challengesExcellent team-oriented, fun international work environmentMore About Rush Entertainment Rush Entertainment is dedicated to creating world-class entertainment experiences that engage, inspire, and connect people through innovation and creativity.Our team is made up of passionate, driven, and fun-loving professionals committed to delivering high-quality experiences in a vibrant and dynamic environment. We combine creativity, technology, and collaboration to build entertainment products that players love and remember.At Rush Entertainment, we believe great entertainment starts with bold ideas, strong teamwork, and a relentless focus on excellence.#J-18808-Ljbffr

📌 Vip Manager (Valencia)
🏢 Rush Entertainment
📍 Valencia