Global CX Training & AI QA Leader (Madrid)

Global CX Training & AI QA Leader (Madrid)

22 sep
|
Pump Dynamics
|
Madrid

22 sep

Pump Dynamics

Madrid

Pump Dynamics seeks an experienced Manager – CX Training & Quality Assurance (AI) to shape learning, development, and quality strategy for a general Customer Experience organization. You will lead onboarding, ongoing training, and an AI-powered QA program across digital and voice channels. You will mentor Trainers and Quality Analysts, partner with Operations and Product leaders, and drive improvements through data, dashboards, and KPI monitoring while scaling programs for distributed teams.

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📌 Global CX Training & AI QA Leader (Madrid)
🏢 Pump Dynamics
📍 Madrid

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