Experteer Overview

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In this role you lead the Madrid Center of Excellence to drive AI-augmented delivery and build deep technical, product, and AI expertise across Celonis Services in EMEA/JAPAC. You shape both innovation (new assets, AI-led delivery) and delivery operations (capacity, utilization, quality) through a team of managers and senior engineers. You will align the CoE strategy with global programs and cross-functional partners to scale reusable assets and product knowledge.

Your impact spans delivering measurable productivity, customer satisfaction, and talent development in a fast-growing enterprise environment.

Compensaciones / Beneficios

- Drive AI-augmented delivery transformation of the CoE (Apollo/Atlas, agentic delivery, reusable assets) and share best practices regionally.
- Own a balanced CoE scoreboard covering utilization, productivity, delivery quality, customer satisfaction, and asset generation.
- Define and reinforce CoE strategy, including roles, hiring plans, enablement, and success metrics.
- Develop CoE Domains aligned to business directions, expanding domain knowledge and expert teams.
- Oversee CS Project Office for resource management, utilization, capacity planning, PSA, and delivery excellence in the region.




- Maintain subcontracting governance and manage centrally located Subco talent.
- Manage health of the EMEA CoE (engagement, morale, retention, productivity, enablement).
- Act as day-to-day people manager for managers and senior engineers, investing in career development and engagement.
- Collaborate with Global Programs and CCO initiatives to create repeatable assets and methodologies.
- Work with Product, Sales and Value Engineering to promote customer satisfaction and achieve business goals.

Responsabilidades

- Minimum 12 years of professional experience with leadership experience; senior services leadership in a SaaS environment preferred.
- Deep understanding of Celonis products and platform; hands-on knowledge preferred.
- Post-sales Celonis experience.
- Proven ability to develop senior talent and managers.
- Track record of high performance against targets and KPIs. xugodme
- Experience growing AI-augmented delivery and scaling tools/methodologies.

Requisitos principales

- Restricted Stock Units (RSUs) and merit-based refresh grants
- 24 weeks parental leave for primary carers
- 12 weeks parental leave for supporting carers
- Unlimited PTO (where applicable) and adaptable hybrid work
- 70-20-10 learning framework and mentorship
- Wellhub memberships and mental health support

📌 Senior Director, Celonis Services EMEA Center of Excellence (Madrid)
🏢 Celonis
📍 Madrid