We're Hiring: Retention Manager | iGaming / Fintech ¿Está pensando en solicitar este empleo? No se demore, desplácese hacia abajo y envíe su solicitud lo antes posible para no perder la ocasión.
We're looking for a Retention Manager to join our international fintech team and take ownership of merchant retention, portfolio growth, and long-term client relationships.
If you understand payments, know how to spot churn risks before they become a problem, and can turn existing merchant relationships into sustainable growth, we'd like to hear from you.
What you'll do:
Manage and develop relationships with existing merchants
Monitor merchant activity, transaction volumes, revenue, and payment performance
Identify churn risks and build retention plans for at-risk accounts
Reactivate inactive or declining merchants
Identify upsell and cross-sell opportunities
Help merchants increase volumes and expand their use of our payment solutions
Coordinate with Sales, Finance, Analytics, Technical Support, Compliance, and Operations
Handle merchant escalations and drive issues through to resolution




Track portfolio performance and report on retention, churn, reactivation, and growth
What we're looking for:
2+ years in Retention, Account Management, Customer Success, Sales, or Business Development
Experience in iGaming, fintech, PSPs, acquiring, payment processing, high-risk payments, or related industries
Strong commercial mindset and confidence working with numbers
Good understanding of transaction volumes, conversion/approval rates, and payment performance
Strong negotiation and relationship management skills
Proactive approach: you don't wait for a merchant to tell you they're leaving
Professional English
Strong Excel / Google Sheets and CRM skills
Your key KPIs will include:
Merchant retention
Revenue retention
Churn reduction
TPV/turnover growth
Reactivation
Upsell & cross-sell
Portfolio revenue growth
We're looking for someone who can combine strong merchant relationships wit

📌 Retention Manager (Santa María)
🏢 BigIdea FinTech Group
📍 Santa María