We power people’s progress.At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at general scale.Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people,
every day.Meet the teamWelcome to Preply’s Customer Experience squad — the team responsible for frictionless journeys and exceptional support for our global community of learners and tutors.We don’t just respond to issues; we are the guardians of the user experience. This means monitoring performance, diagnosing problems, and driving continuous improvements cross-functionally. We also define the policies and processes that govern how learners and tutors interact with Preply. As Preply grows into new markets and subject areas, the work gets more complex — and the impact gets bigger.If you’re energized by data, problem solving, and leading cross-functional improvements, this role is for you.What you’ll be doingWe’re looking for a Senior Expansion Experience Specialist to own the customer experience across Preply’s expansion — new geographies and subject areas. You’ll track and own key metrics for both learners and tutors and lead the cross-functional programs that move them.You’ll also define the CX foundation for every expansion: the policies that govern learner and tutor interactions, the end-to-end u
📌 CX Program Manager (Madrid)
🏢 Preply
📍 Madrid