rindus, a People company, seeks an experienced IT Support Lead to own and optimize daily support processes (Incidents, Requests, Knowledge) and drive faster resolutions across a distributed team.
You will coach dispatchers and process specialists, promote self-service, and collaborate with IT Platform to improve Jira Service Management metrics, CSAT and SLAs while maintaining a customer-first culture.
📌 Team Lead IT Service Desk (Madrid)
🏢 Rindus
📍 Madrid