What We Do…We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.And today, we’re the world’s leading open hotel commerce platform, supporting 56,000 hotels in 150+ countries - with over 140 million reservations processed by SiteMinder’s technology every year.About the Customer Success Specialist (French) Role Are you passionate about customer success and helping businesses thrive? If so, then this Customer Success Specialist role at SiteMinder is the perfect opportunity for youBe a trusted advisor to our customers,



helping them achieve their goals and maximise their revenue Quickly develop rapport with customers over the phone and guide them to adopt our productsDevelop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs Meet KPIs related to revenue expansion and customer adoption scores Manage your pipeline and performance to SLAs and KPIs What you have...Have a genuine passion for sales, customer success and providing great customer experiences.Possess excellent communication skills, both written and verbal, and can effectively connect with customers from diverse backgrounds in English and GermanEnjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion.High level of French & English Our Perks & Benefits…- Mental health and well-being initiatives- Generous parental (including secondary) leave policy- Paid birthday, study and vol

📌 English Speaking Customer Representative (Barcelona)
🏢 Siteminder
📍 Barcelona