Overview
As a CRM Customer Success Manager, you act as a strategic consultant to Veeva's most important customers, aligning initiatives with business goals and maximizing Veeva investments. You collaborate cross-functionally to educate on CRM products, drive governance and change management, and surface customer intelligence to influence the product roadmap. You apply data-driven analysis to optimize usage and demonstrate value through best practices and use cases. This role sits at the intersection of customer success and product, enabling scale and impact across regions. You'll join a mission-driven, versátil company shaping the life sciences software landscape.
Compensaciones / Beneficios Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
Maternity & Paternal Leave
Fitness Reimbursement
1% charitable giving program
Responsabilidades Engage with customers to understand objectives, milestones, and success criteria
Align with Commercial and Medical stakeholders to strengthen CRM programs
Educate customers on CRM products,



services, and operating model
Evaluate customer usage and identify efficiencies and gaps
Demonstrate CRM capabilities and address known challenges
Serve as a liaison to the product team to relay customer insights for roadmap influence
Advise on governance and change management to optimize release consumption
Influence change within customer organizations
Requisitos principales 7+ years of Veeva CRM, Vault CRM, or other CRM consulting/implementation experience
Proven track record as a strategic, trusted advisor with influence
Ability to interpret and present complex concepts to diverse audiences (Business and IT)
Strong data analysis and interpretation skills for product utilization and requirements
Self-starter capable of owning ongoing customer success
Willingness to travel up to 15%
Based in Europe (time-zone flexibility)
strategic thinking
communication across audiences
influence and stak

📌 Customer Success Manager (Vitoria-Gasteiz)
🏢 Veeva Systems
📍 Vitoria-Gasteiz