About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO consultancy, renowned for connecting top-tier talent with the world’s most innovative integral brands. We take pride in facilitating life-changing career moves, ensuring that our candidates find not just a job, but a professional home within the most competitive sectors of the modern economy.
Job Overview
We are currently seeking an enthusiast to join our client’s team in a German Speaking Player Support Specialist position in Bulgaria. This role is a unique opportunity to immerse yourself in the high-octane world of Gaming & Esports, providing world-class assistance to players and contributing to the success of top-tier industry titles while enjoying the vibrant culture of Sofia.
Key Responsibilities
- Deliver professional and empathetic support to German-speaking players across multiple channels including email, chat, and social media.
- Troubleshoot technical game issues, account inquiries, and payment queries with deep product knowledge.




- Stay updated on the latest Gaming & Esports trends to provide relevant and authentic communication to the gaming community.
- Escalate critical bugs and complex technical issues to the development teams to ensure a seamless gameplay experience.
- Maintain a high level of quality in every interaction, contributing to our reputation for excellence in the gaming sector.
- Participate in team briefings and training sessions to stay sharp on new game patches, features, and expansion releases.
- Act as an internal advocate for the players, providing feedback to improve the overall gaming experience.
- Native or fluent German (spoken and written) is mandatory for this role.
- Strong command of English for internal collaboration and reporting.
- Valid EU passport (mandatory) to facilitate your move for these German-speaking jobs.
- Genuine passion for Gaming & Esports, with a solid understanding of current titles and platforms.
- Exc

📌 German Speaking Player Support Specialist (España)
🏢 Mercier Consultancy Group
📍 España