Overview

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In this role, you support Autodesk customers across AEC and D&M; industries, driving adoption and long-term value realization. You manage a hybrid mix of Territory, Regional, and select Enterprise accounts in EMEA, using scalable, data-informed engagement to boost product usage and health. You work with cross-functional teams to deliver high-impact onboarding and value realization, contributing to retention and growth. This is a chance to shape customer outcomes at scale in a leading software company with a strong emphasis on collaboration and impact.

Compensaciones / Ventajas

competitive compensation package
annual cash bonuses
stock grants
comprehensive benefits package

Responsabilidades

Engage customers via digital-first, scalable engagement (1:many)
Manage a diverse portfolio across Territory, Regional, and selected Enterprise accounts
Lead onboarding and adoption strategies for AEC and D&M; workflows




Build and nurture relationships with senior stakeholders in key accounts
Prioritize activities based on account health, risk, and business impact
Execute targeted actions for high-risk accounts using data-driven insights
Drive uplift in product assignment and usage across portfolio
Create and execute customer success plans using usage data and business insights
Apply consultative approach to map customer processes to adoption opportunities
Collaborate with Sales, Channel, and Support to achieve outcomes
Ensure a high-quality, consistent customer experience at scale

Requisitos principales

English and German professional proficiency
3+ years in Customer Success, Account Management, or Consulting
Experience managing a portfolio with multiple customer segments
Background in Engineering, Architecture, Manufacturing, or related fields
Ability to analyze customer processes in AEC/D&M; and translate to adoption strategies
Hybrid knowledg

📌 Customer Success Advisor, Manufacturing Industry (Barcelona)
🏢 Jobrapido
📍 Barcelona