Team Leader - Lead Management Position Title: Lead Management Team Lead Department: Commercial / Sales Reports To: Director, Demand Generation LSTLocation: Remote (Spain or Italy)Position Summary The Lead Management Team Lead is a player-coach who personally qualifies inbound leads while also leading, developing, and holding accountable a team of Lead Management Specialists.
This role owns day-to-day team operations, including SLA adherence, CRM data quality, and pipeline accuracy, and serves as the primary escalation point for complex qualification scenarios. The Team Lead partners closely with Marketing, Application Engineering, Inside and Outside Sales, and cross-functional leadership to drive continuous improvement in lead response, qualification accuracy, and handoff quality.
This position is critical to building a high-performing, consistent lead management function and plays a key role in shaping team culture, process, and commercial rigor.
Key Responsibilities
Team Leadership & Development Lead, coach, and develop a team of Lead Management Specialists,



setting clear expectations for performance, quality, and professional growth Conduct regular 1:1s, team huddles, and performance reviews; provide real-time feedback and coaching on qualification calls, CRM discipline, and customer interactions Own team scheduling, workload balancing, and coverage planning to ensure SLA commitments are met consistently Drive onboarding of new team members, including training on qualification frameworks, CRM standards, quoting processes, and escalation protocols Identify skill gaps and coordinate targeted development, partnering with Sales Enablement and Marketing as needed Foster a culture of accountability, continuous improvement, and commercial curiosity within the team Inbound Lead Response & Qualification (Player Role)Carry a personal lead qualification workload, responding to inbound inquiries via web forms, web chat, and phone within established SLAs Conduct structured di

📌 Team leader (Cantabria)
🏢 Ingersoll Rand
📍 Cantabria