Job DescriptionEssential Duties and Responsibilities:Manage the daily operation of rework functional area of service center.Lead to do the HV battery rework,including PACK fault diagnosis, maintenance, inspection and so on.Short-term business trips to customer factories, guarantee 0KM delivery, customer on-site sorting, repair of faulty packs, etc., accept other business trip tasks;

Provide after-salestechnical support and battery system product introduction training to customers;

Answer customer after-sales related questions, providing after-sales solutions, and collecting customer after-sales needs;

Responsible for guidingcustomers to check, overhaul and train the basic knowledge of safe operation;

Coordinate after-sales resources, providing customers with after-sales guarantees such as after-sales accessories supply, after-sales technical support, and after-sales service;

Connect with customers and end users, communicate without barriers, and solve customer problems efficiently;

Other after-salesrelated support work.Required Qualifications:Bachelor degree or above,



work experience in new energy industry is preferred;

Good oral, written and presentation English communication skill, Chinese is preferred;

Those who have beenengaged in after-sales service are preferred;

Familiar with battery PACK, electrical, structure, BMS working principle and other basic knowledge, experience in battery PACK system is preferred;

It is a priority tohavedevelopment channels of overseas third-party service providers.Due to regional time differences, emergency services need to remain online 24 hours a day to solve customer problems in a timely and efficient manner.Willing to travel to customer site frequently if necessary .Agree with Gotion culture, have a strong sense of professionalism and responsibility, can bear hardships and stand hard work, have good communication skills, and have a sense of teamwork. xhfqzwm Local overseas study experience, or expatriate study experie

📌 After Sales Engineer (Alcobendas)
🏢 Xiaomi Iberia
📍 Alcobendas