Overview

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In this role you drive service delivery for strategic, multi-country accounts, ensuring governance, performance, and financial health. You partner with cross-functional teams and senior stakeholders to optimize delivery and grow the business. You’ll lead governance forums, monitor KPIs, and manage risks to sustain high customer satisfaction. This is a high-impact role at a European leader enabling HR services at scale, with opportunities to shape service outcomes and customer success.

Compensaciones / Beneficios
- Comprehensive training and development programs
- Adaptable working schedule
- Private medical insurance 100% covered by SD Worx
- 25 vacation days
- 18 hours for personal matters
- Workation: up to 4 weeks abroad per year

Responsabilidades
- Serve as the primary service relationship owner for strategic multi-country customers
- Lead customer governance via operational reviews,



quarterly business reviews, and steering committees
- Monitor service performance against KPIs and SLAs across countries
- Oversee overall health of customer engagements and align delivery with contractual commitments
- Collaborate with Service Managers and delivery teams for day-to-day execution
- Manage escalations, risks, and service-improvement initiatives across countries
- Monitor financial performance including revenue, profitability, forecasting, and budgeting
- Identify opportunities for service optimization, innovation, and growth while supporting account development

Requisitos principales
- 7+ years of experience in HR, Payroll, HCM, BPO, or Managed Services
- 5+ years in client-facing roles
- Proven experience managing complex enterprise, multi-country relationships
- Strong background in Service Delivery Management, Customer Success, or Outsourcing
- Experience leading executive governance forums a

📌 SAP Senior Service Delivery Manager (Armilla)
🏢 Jobrapido
📍 Armilla