About the opportunity
We are looking for a dynamic Fraud Analyst to join our Fraud Operations team within the AFC Operations Department. In this role, you will play a key part in identifying, investigating, and mitigating fraud risks, ensuring operational efficiency, and maintaining a secure environment for our customers. You will balance daily operational responsibilities with high-impact project work, driving process improvements and helping scale our fraud prevention operations.
In this role, you will:
Process Improvement & Operations
Drive continuous process improvements and operational efficiency across fraud detection and investigation workflows.
Create, update, and maintain detailed Work Instructions (WIs) aligned with internal policies and integral standards.
Effectively balance daily operational case-handling responsibilities with key project-oriented initiatives.
Investigate complex fraud escalations and take swift action to minimize financial losses and mitigate fraud risks.
Data & Analysis
Conduct regular data analysis to identify emerging fraud typologies,
suspicious behaviors, and transaction patterns.
Leverage analytics to provide actionable insights for optimizing internal transaction monitoring and alert-handling systems.
Training & Operational Support
Provide ongoing operational support and guidance to the wider fraud operations team.
Design and deliver training sessions on updated processes, Work Instructions, and fraud detection methodologies.
What you need to be successful:
2+ years of experience in fraud operations, financial crime investigations, or risk analysis within banking, fintech, or payments.
Hands-on experience working with modern fraud detection systems, alert monitoring tools, and case management systems.
Strong data analysis skills, including proficiency in Advanced Excel/Google Sheets; SQL or BI tools (Power BI, Looker, Tableau) experience is a strong plus.
Proven structured problem-solving skills and an analytical m
📌 Fraud Analyst – Operations (Madrid)
🏢 N26
📍 Madrid