This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Support Engineering based in Spain.

Lead and scale a globally distributed Support Engineering organization serving highly technical developers and enterprise customers.
You will own the function end to end, spanning people, processes, tooling, operational performance, and customer experience.
The role sits at the intersection of engineering leadership, technical problem-solving, and customer advocacy.
You will partner closely with Engineering, Product, Solution Architecture, and Customer Success to resolve complex technical challenges and improve the overall platform experience.
Using support data and customer signals, you will identify systemic issues and turn them into actionable product and engineering improvements.
You will also build career frameworks, develop managers and engineers, and establish a culture of technical curiosity and customer empathy.




This is a high-impact opportunity for an experienced support engineering leader who thrives in a distributed, developer-focused SaaS environment.

Accountabilities

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Own the end-to-end Support Engineering function, including operational strategy, team structure, processes, tooling, and performance.

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Lead daily support operations across integral time zones, including queue management, triage, SLA adherence, prioritization, and escalation management.

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Partner with Engineering, Solution Architecture, and Customer Success to drive resolution of complex technical issues, particularly those affecting enterprise customers.

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Maintain visibility into individual support cases and recurring patterns, helping teams resolve issues efficiently while maintaining quality at scale.

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Define and continuously improve support infrastructure, including workflows, tooling, runbooks, internal documentation, and the knowledge base.

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Identify systemic customer and product issues through suppo

📌 Director, Support Engineering (España)
🏢 Jobgether
📍 España