Who We Are:
Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.

Job Posting:
About the Role
We are looking for a Customer Operations Representative to join our South European Customer Operations team, supporting our Spanish wholesale and B2B customers.

In this role, you will play a key part in managing the end-to-end order lifecycle, coordinating deliveries, and supporting after-sales processes. You will work closely with Sales, Logistics, and Finance to ensure an excellent customer experience and contribute to the continued growth of one of Norway’s most internationally recognized consumer brands.

This position is idóneo for someone who enjoys combining customer interaction, operational excellence, and cross-functional collaboration in an international environment.





Key Responsibilities
Customer Service & Service Excellence
- Deliver first-class customer service to Spanish wholesale and B2B customers
- Act as a key point of contact for order-related questions, deliveries, and after-sales topics
- Proactively communicate with customers regarding order status, availability, and potential changes
- Contribute to continuous improvement initiatives and the Service Excellence strategy
- Balance customer needs with cost-effective and value-driven solutions

Order & Operations Management
- Support and follow up on order entry to ensure accuracy and completeness
- Verify pricing, discounts, and commercial terms according to seasonal deadlines
- Monitor product availability and coordinate closely with Sales and Logistics on changes affecting orders
- Ensure timely order release to meet requested delivery dates
- Handle returns, chargebacks, and order-related exceptions
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📌 Customer Operations Representative Spain (Barcelona)
🏢 Kontoor Brands
📍 Barcelona