22 sep
|
DKB Code Factory
|
Madrid
22 sep
DKB Code Factory
Madrid
DKB Code Factory in Valencia is seeking a Senior Business Analyst to translate Customer Service challenges into actionable requirements and process models for PEGA-based automation. You will collaborate with Product, Engineering, Architects and frontline staff to improve efficiency and reduce ambiguity, delivering reusable analysis artefacts across the product area.
You will lead end-to-end analysis, own backlog readiness, and identify automation opportunities while embedding traceability and
📌 Senior BA: Customer Service Automation (Madrid)
🏢 DKB Code Factory
📍 Madrid