Account Support ManagerThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.Who We Are:Hewlett Packard Enterprise is the integral edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:Be a reference for the customer and lead the delivery team and resources for assigned accountsBe responsible for cost of delivery and total customer experienceMonitor the actual service level vs.



the defined and agreed SLAProactively propose improvements and changes to the customers’ IT environmentProvide consultative IT Advice, collaboration, and operational best practices sharingUse proven Value Based Delivery (VBD) processes to help the customer reduce business risk and maximize return of their IT investment, and to present to the customer the added value of proactive servicesKnow the IT environment of the customer from an end to end point of view in order to facilitate customers’ business targets within the boundaries of the support contractConduct Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery effortsSupport the customer in problem/escalation managementIdentify upselling opportunities, support growth, profitability and account retentionWork closely with Sales and Pursuit teams supporting cross BU strategies and solutionsBe involved in Pre-sa

📌 Account Support Manager (Las Rozas de Madrid)
🏢 Hewlett Packard Enterprise Development
📍 Las Rozas de Madrid