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- Contribute to the development, execution, and management of programs for Gartner’s CSO Strategy & Operations team
- Lead initiatives and identify opportunities to increase performance against proven practices and accelerate client retention
- Assess leader and associate performance, identify best practices, and translate them into actionable guidance and enablement resources
- Collaborate across Sales, Product, Technology, and Insights to deliver coordinated solutions and programs to service teams
- Work with GS&D; Ops, Sales Leaders, Team NCVI Partners, and Service Delivery teams to drive execution and monitor ongoing effectiveness
- Identify and mitigate strategic risks related to process initiatives and retention performance
- Produce operational and planning reports and presentations for senior business leaders, including quarterly operations reviews, monthly business reviews, and OC Update meetings




- Conduct qualitative and quantitative analytics and monitor key business drivers
- Identify and drive operational improvements, provide actionable recommendations, and drive transparency of results
- Cultivate relationships across operational, sales, partner, and service delivery teams
- Partner with stakeholders to solve problems and identify business improvement opportunities

Requirements

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- Working knowledge of Gartner’s product suite beneficial
- Strong relationship-building skills and ability to influence in a matrixed environment
- Excellent analytical skills
- Ability to analyze large datasets and translate raw information into succinct, actionable insights
- Ability to create PowerPoint slides for senior leadership
- Ability to understand business initiatives and challenges and recommend business solutions using fact-based analytics
- Excellent written and verbal communication skills
- Ability to create and deliver effective decks a

📌 Program Manager (Barcelona)
🏢 Jobtailor
📍 Barcelona