At Factorial, we’re looking for a Technical Solutions Engineer or how we called internally a Forward Deployed Engineer (FDE) to help our largest and most complex customers succeed from late-stage pre-sales all the way through onboarding and production adoption.The RoleWe’re hiring a Forward Deployed Engineer (FDE) within Customer Experience.

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You’ll be the technical point of contact for enterprise and strategic accounts, partnering closely with Product, Engineering, Security, Data, Partnerships, and Sales to remove technical blockers and drive a smooth path to go-live.What You’ll Be DoingOwn the end-to-end technical workstream for enterprise accountsLead technical discovery, workshops, and solution design sessions with both technical and business stakeholders.Translate requirements into an executable delivery plan: scope, risks, dependencies, milestones, and acceptance criteria.Guide technical onboarding end-to-end: advanced configuration,



data onboarding, integrations where applicable, testing, validation, and go-live.Act as the escalation owner for complex technical blockers, driving resolution end-to-end.Solve complex technical problems hands-onInvestigate and diagnose difficult issuesAnalyze product behavior in real customer scenariosUse logs, data, and operational signals to narrow down problems and reduce time-to-resolution.Build lightweight tools when needed (scripts, validators, queries, utilities) for migrations, reconciliation, data cleanup, or verification.What We’re Looking ForYou’re likely a great fit if you:Have 3–5 years of experience in technical consulting, implementations, solutions engineering, customer engineering, advanced support, or professional services in a SaaS environment.Have an engineering mindset and can go deep when needed (debugging, data investigation, scripting) while also leading customer co

📌 Forward-Deployed Technical Solutions Engineer (Distrito del Ensanche)
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📍 Distrito del Ensanche