You may be our new

General Field Service Engineer
As a

Global

Field Service Engineer , you will provide advanced technical expertise globally to ensure the efficient operation, reliability and performance of SIG filling lines and packaging systems at customer sites. Working closely with Service Teams and other internal teams across global regions, you will also contribute to technical improvements, knowledge transfer and the successful implementation of new technologies and solutions.

Key responsibilities

Install, commission, calibrate and parameterize industrial machinery and filling line equipment at customer sites, according to technical specifications.

Perform FAT (Factory Acceptance Test) and SAT (Site Acceptance Test) and ensure all activities are properly documented.

Diagnose and resolve complex mechanical, electrical, pneumatic and automation-related equipment issues.

Carry out preventive and corrective maintenance according to company procedures and identify root causes of recurring failures.

Provide advanced technical support both on-site and remotely,



including troubleshooting through digital and secure connectivity tools.

Act as the technical lead during complex service interventions and, where required, coordinate field technicians or subcontractors on international projects.

Coordinate with Project Managers, Service Managers, Back Office, Engineering and Quality teams to ensure effective and timely resolution of customer issues.

Conduct technical audits at customer sites, assess machine condition and identify potential risks or opportunities for improvement.

Provide expert technical advice and training to customers on equipment operation, maintenance and safety.

Prepare accurate technical reports, checklists and service documentation, including diagnostics, actions taken and recommendations.

Share field experience and technical feedback with Engineering and other internal teams to support continuous improvement, product development and in

📌 Global Field Service Engineer (Madrid)
🏢 SIG Group
📍 Madrid