Gartner’s CSO Strategy & Operations Team strives to help every CSO service team increase client value and retention. The Operations Program Manager is a key member of the CSO Strategy & Operations team who will contribute to the development, execution and management of programs and will partner across a broad range of internal stakeholders and partners.

Lead initiatives and identify opportunities to increase performance against proven practices and accelerate client retention. Actions include assessing top leader & associate performance, identifying best practices and translating those into actionable guidance and enablement resources to support proven practice and retention performance.
Collaborate across Sales, Product, Technology, and Insights to bring solutions / programs to our service teams in a coordinated way.
Work closely with GS&D; Ops, Sales Leaders, other Team NCVI Partners and the Service delivery teams to drive execution of these solutions / programs as well as to monitor to determine ongoing effectiveness




Identify and mitigate key strategic risks related to process initiatives and retention performance across Gartner’s products and practices
Key role in the production of operational and planning reports/presentations to senior business leaders to effectively link results with business strategy (quarterly Ops reviews, Monthly Business Reviews, OC Update meetings, etc.)
Cultivate strong and mutually respectful relationships across GS&D; Ops, Sales Leaders, other Team NCVI Partners and the Service delivery teams.
Partner with GS&D; Ops, Sales Leaders, other Team NCVI Partners and the Service delivery teams to solve problems and identify business improvement opportunities
Includes creation of PPT slides for senior leadership consumption.
ability to create and deliver effective decks and emails (consumable by multiple levels of staff, up to and including the executive level)
Program management experience: Ability to organize and track complex projects, keep

📌 Programmamanager/MT-lid (Barcelona)
🏢 Gartner
📍 Barcelona