Overview As Operations and Finance Manager at Zurich Duo, you will partner with the CEO to shape and execute Zurich’s vision through strong financial stewardship and operational excellence. You will supervise day-to-day operations, budgets, forecasts, and delivery quality across brand experience projects. Your work enables data‑driven decision making and process optimization at scale, contributing to growth and a culture of collaboration. This role offers the opportunity to influence the agency’s trajectory within a robust general insurer and a dynamic, startup‑minded environment.
Own end-to-end budgeting (annual and quarterly) for the agency and monitor variances
Support pricing and profitability analysis for experiential campaigns and project-based work
Lead pricing and profitability analysis across the agency portfolio
Manage month-end and year-end processes (accruals, provisions, reconciliations)
Design and improve core agency processes (briefing, scoping, approvals, resourcing, billing)
Coordinate capacity planning across internal teams, partners, and freelancers




Set up operational KPIs (utilisation, project cycle time, client satisfaction) and governance of processes and playbooks
Oversee all agency pillars to ensure delivery quality across brand experience work
Ensure adherence to Zurich policies (procurement, data protection, brand and compliance)
Support contracting and vendor management for production partners and event suppliers
Implement controls around approvals, PO creation, spend limits, and vendor onboarding
Act as point of contact for internal audit, risk, and compliance queries related to agency operations
Define and drive the company-wide AI strategy and roadmap, leading cross-functional teams to implement AI solutions and scale them
Establish AI governance and foster adoption through training and change management
Budgeting and forecasting experience
Pricing and profitability analysis
Month-end/year-end close and financial controls
Vendor manageme

📌 Part-Time Finance and Operations Manager (Barcelona)
🏢 Zurich Insurance Group
📍 Barcelona