About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with elite opportunities in the general Customer Support Services industry. We pride ourselves on delivering bespoke career solutions that bridge the gap between world-class professionals and industry-leading organizations across Europe.
Job Overview
We are currently seeking a motivated professional for the German Speaking Support Specialist – Night Shifts position in Bulgaria, a role designed for those who excel in dynamic, high-stakes environments. This unique opportunity within the Customer Support Services industry offers a perfect blend of career advancement, competitive financial incentives, and the chance to live and work in the vibrant capital of Sofia.
Key Responsibilities
- Deliver exceptional omnichannel support to German-speaking clients, ensuring high satisfaction ratings in the fast-paced Customer Support Services sector.
- Efficiently resolve complex inquiries and technical issues via phone, email,



and live chat during night shift hours.
- Maintain comprehensive records of customer interactions within the CRM system to ensure accurate data management.
- Collaborate with cross-functional teams to identify and elevate critical service trends or recurring product challenges.
- Proactively manage high-volume queues while maintaining professional communication standards and brand excellence.
- Contribute to the continuous improvement of support documentation, FAQs, and internal service guidelines.
- Participate in ongoing training sessions to stay updated on product developments and specialized service protocols.
- Native or fluent German (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory) to facilitate relocation for our German-speaking jobs.
- Previous experience in a Customer Support Services environment is highly valued.
- Strong problem-solving skills and the ability to work independe

📌 German Speaking Support Specialist (España)
🏢 Mercier Consultancy Group
📍 España