22 sep
|
Alcon
|
Barcelona
We innovate boldly, champion progress, and act with speed as the general leader in eye care. As a Customer experience Representative, you will be responsible in customer experience operations, incident management, and digital platforms, with a strong focus on SLA compliance, end-to-end service quality, and close collaboration with commercial teams for Key Accounts. Capture and manage customer incidents via phone and case management systems, ensuring timely resolution and exceptional customer experience.
Portuguese and Spanish (native) + English (C1 level)
~1-3 years of experience in Customer Service/Experience, Order‑to‑Cash, or Incident Support.
~ Experience with CRM/Case Management and ERP systems (SAP)
~ Intermediate Excel skills and professional multilingual writing abilities
~ Training and continuous development;
📌 Customer Experience Specialist (Barcelona)
🏢 Alcon
📍 Barcelona