General The support Engineer is responsible for ticket handling and helping customers resolve their issues/questions/concerns, assisting with testing the OpenLM components, creating documentation, and engaging in pre-sale activities Job Description In Detail * Language: Spanish, English – (Fluent technical) * Portuguese – Optional * Ticket handling, assigning, answering, and resolving the tickets in a timely manner according to the SLA. * Provide support for our customers and prospects via tickets, live chat, and live sessions. * Capturing bugs either by testing or reported by customers and acting as a liaison between customers and developers. * Replicating bugs reported by customers.



* Creating user stories for requests/enhancements sent by customers and acting as a liaison between customers and development. * Providing professional services to our customers. * Internal testing of newly released OpenLM components. * Helping with creating documentation on OpenLM components. * Helping the sales department with technical questions from prospects. * Delivering demo sessions to prospects together with a sales representative. * Following up as technical contact after the demo. * Deployment of OpenLM system for Trial/PoC. * Engaging with non-technical departments for technical queries. * Perform webinars for online audiences.

📌 Technical Support Engineer (Madrid)
🏢 OpenLM France
📍 Madrid