For our location in Madrid or Barcelona we are looking for a motivated Customer Success Consultant (m/f/d) for 40 hours/week.

Your Job
- Serve as the main Customer Success point of contact for a portfolio of Hornetsecurity customers, building strong relationships with customers and their partners and helping them maximize the value of their Hornetsecurity solutions.
- Proactively manage customer engagement by scheduling and driving regular Success Reviews, follow-up meetings and other relevant customer touchpoints.
- Regularly assess customer satisfaction, product adoption and overall account health, identifying potential risks, dissatisfaction or underutilization at an early stage and proactively initiating appropriate actions.
- Travel to meet customers and partners onsite on occasion.
- Identify and mitigate churn risks by developing appropriate action plans and coordinating with Sales, Partners, Support, Presales and other internal stakeholders when required.
- Help customers understand and adopt relevant new capabilities, features and best practices,



ensuring they continuously derive value from their Hornetsecurity investment.
- Identify potential cross-sell and expansion opportunities based on customer needs and usage, and proactively engage the appropriate Sales representative to develop the commercial opportunity.
- Work closely with our channel partners to ensure coordinated customer engagement, particularly where the partner owns or manages the customer relationship.
- Act as the voice of the customer within Hornetsecurity, ensuring relevant feedback, concerns and improvement opportunities are communicated to the appropriate internal teams and followed through.
- Maintain accurate and up-to-date documentation of customer interactions, calls, meetings, risks, agreed actions and next steps in Salesforce, ensuring visibility and effective collaboration across teams.
- Coordinate customer issues and escalations with the appropriate internal teams and maintain

📌 Customer Success Consultant (Comunidad de Madrid)
🏢 Hornetsecurity
📍 Comunidad de Madrid